We take your privacy seriously. This policy is about how we keep your information safe while helping you get connected to services.

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the esali.org or Lovenet559.org website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Evangelicals for Social Action / Fresno Inc. (“ESA / Fresno Inc.”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and you agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Who are we?

ESA / Fresno Inc. is a local non-profit. We connect people with needs to social service providers within Fresno County through the local church. We are also known as ESA/Love INC, or ESA/Love in the Name of Christ. www.esali.org

Our digital platform can help get you connected to health services, social services, and a neighborhood community church, provided by a group of organizations that we call the LoveNet, or Lovenet559.org.

Who is on the LoveNet?

ESA / Fresno Inc. works with our LoveNet Affiliates to get you connected to services. LoveNet Affiliates are the people and organizations who provide care to the community. They may include the local church, health and social care providers, and state and local government offices. LoveNet Affiliates offer several services, such as clothing and household goods, mental or behavioral health treatment, veteran services, and financial assistance. The LoveNet Affiliates are here to help you no matter your needs. Our platform allows them to come together to better serve you.

How do you get my information?

We are a local non-profit with a digital platform that helps LoveNet Affiliates coordinate care for you. We receive information directly from LoveNet Affiliates who serve you. You may also provide your information through our online forms. We also receive information from publicly available sources. No matter the source of information, ESA / Fresno Inc.is strongly committed to protecting your personal information. What type of information do you collect? The only information required to get you help through LoveNet is your name, phone number and the last four digits of your social security number. You may share other details about yourself, such as household information, contact information for you or your family, age, race, gender identity, tribal affiliation, and military service. Except for the information required above, you can decide what other information you share.

LoveNet Affiliates may require more information to confirm your care needs and eligibility.

Examples include:

• Healthcare conditions and insurance benefits • Financial information and job status
• Housing status
• Government benefit status and other information needed to connect you with services offered by our LoveNet Affiliates.

Some details you provide may be a special type of information called “protected health information”, “personal information,” or “sensitive personal information” under federal or state laws. We have built our technology to limit who can view your information and prevent inappropriate access to your information. To protect your confidentiality, we can track who provided your information and whether it has been shared with other Network Participants.

How may ESA / Fresno Inc. or LoveNet559 use or share my information?

We only use or share your information as described in this privacy policy or as required by law.

Here are a few examples of how your information may be used or shared:

• To contact you, a family member, or caregiver: You may be asked to share contact information for yourself, or others involved in your care, like a family member or an aide. LoveNet Affiliates may call, text, or email to help connect you with services, understand your needs, or update you about your care. You will only be contacted if you agree, and we are allowed to do so.
• For referrals for treatment, care coordination, and case management: LoveNet Affiliates may use or share your information to get you the social care you need. This includes coordinating your care, managing your case, and evaluating the impact of LoveNet Affiliates services and the LoveNet network.
• For qualification for benefits: Your information may be used to see if you are eligible for any government or private benefits or programs.
• For payment of services: ESA / Fresno Inc. and LoveNet Affiliates may share your information with government agencies or other providers, in order to facilitate direct financial support.
• For business operations: ESA / Fresno Inc. may use and share your information for our business operations. ESA / Fresno Inc. may also use your information to improve our services and investigate any complaints. Additionally, to keep LoveNet running, ESA / Fresno Inc. may share your information with our service providers, such as technology, accounting, legal, and research services. Our service providers are required to keep your information safe and follow privacy laws, just like we do. Reading and agreeing to each privacy policy before use of their site is recommended.
• Marketing: ESA / Fresno Inc. will not use your information for marketing purposes unless you expressly agree to receive marketing communications.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com.

• If required by law: ESA / Fresno Inc. may be required to share your information if required by law. This could include responding to a regulatory agency, or to satisfy a subpoena or similar legal process. If any information is required to be released by law, ESA / Fresno Inc. will take appropriate legal action to protect the information.

Is there anything else I need to know?

We protect your information. ESA / Fresno Inc. cares about and protects your private information. We follow all applicable laws and industry best practices to protect your information. You have the right to ask us to restrict access to or delete your information from our records. Your consent to share your information will last until the day you revoke your consent. We may retain your information only as required by law.

What about my sensitive information?

Our technology enables us to provide coordination of services while protecting sensitive information. We have built protections to limit the visibility of sensitive information. This includes referrals and services that are related to substance use and subject to 42 CFR Part 2, HIV/AIDS support, and other information protected under federal and/or state privacy laws.

Special Notice to California Residents

• You have the right to ask us to delete your information from our records. We may keep information if we or our LoveNet Affiliates are required to do so by law.
• You have the right to request a copy of the information collected about you.
• You have the right to request whether your information was sold or shared.
• You have the right to request that we correct inaccurate personal information.
• You have the right to limit the use or disclosure of your sensitive personal information as permitted by California law.

We may ask you to verify your identity if you make these requests. We will not discriminate against you for making these requests.

These rights do not apply to information covered by HIPAA or the California Confidentiality of Medical Information Act. They also do not apply to publicly available information from government records, de-identified or aggregated information, or personal information covered by other privacy laws. We do not sell personal information as is described under the California Consumer Protection Act.

General Information

Requests: Please submit all requests, complaints, and concerns in writing to loveinc@esali.org. If you no longer want your information shared on the Network or if you want to request removal of your personal information, you can email loveinc@esali.org. Please be aware that in doing so Lovenet559.org will no longer be able to connect you with services.

Changes to this policy: ESA / Fresno Inc. reserves the right to change this policy at any time and will post any changes to this website and by continual use you agree to these changes.

Notice to website users located outside the U.S.: ESA / Fresno Inc. operates in accordance with the laws of the U.S. When you access our website from outside the U.S., we may transfer the personal information that we collect from you to a location outside of your jurisdiction, including the U.S. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this website, you acknowledge that these laws may provide a different standard of protection, and you consent to the transfer of your personal data to other jurisdictions, including the U.S.

Children: ESA / Fresno Inc. is intended for a general audience and is not directed at children under 18 years of age. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, please contact us at loveinc@esali.org.

Acceptance of this policy: You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

This document was last updated on February 24th, 2025.